Managed IT Support & Business IT Plans in Perth
Local IT support for Perth businesses. Network setup, security, server maintenance, cloud services, and ongoing tech support. Keep your team productive without hiring full-time IT staff.
Book IT Support Consultation
Discuss your business technology needs
Prefer to call?
08 6385 7940What does managed IT support in Perth include?
Geeks IT Perth provides managed IT support, with a remote help desk and onsite visits when needed, for small businesses across Perth and its suburbs. A managed plan can include Microsoft 365 or Google Workspace, website hosting, domain and DNS management, DMARC email authentication, managed EDR, ITDR and a 24/7 SOC, and a remote help desk for your team. For plan names and prices, see the plan prices on this page.
Depending on the plan, managed IT can include:
- Microsoft 365 or Google Workspace
- Website hosting and maintenance
- Domain registration and DNS
- DMARC email authentication
- Managed EDR, ITDR and a 24/7 SOC
- Remote help desk for the whole team
In plain English: EDR watches your computers for malware and attacks, ITDR watches for stolen or misused staff logins, and the SOC is the security team that monitors those alerts around the clock.
What isn't part of the remote help desk
Onsite visits are not included in the remote help desk; they are billed at $205/hour onsite, one-hour minimum, no call-out fee. Only the services listed in your chosen plan are covered.
Related help: remote IT support, computer and network security, Microsoft 365 and Google Workspace setup and office network setup.
Managed IT plan or pay-as-you-go IT help?
This table compares what each option covers. For cost detail, see our Perth IT support cost guide.
| Managed IT plan | Pay-as-you-go help | |
|---|---|---|
| How you get help | Your team uses the remote help desk on plans that include it, and the services included in your plan are looked after for you. | You book us when something needs fixing or setting up. |
| Onsite vs remote | Remote help comes through the help desk on plans that include the remote help desk. Onsite visits are billed at our standard onsite rate (see the pay-as-you-go column). | Your choice of onsite or remote, depending on the job. |
| How you are billed | See the plan prices on this page. | $205/hour onsite, $125/hour remote, one-hour minimum, no call-out fee. |
| Who it suits | Small businesses that want their IT services and team support handled as one ongoing arrangement. | Businesses with an occasional problem or a one-off job, such as a network fix or a new setup. |
Not sure which suits you? Book an IT support consultation and tell us how your team works.
How does the Geeks IT Perth help desk work, and what does it cost?
Geeks IT Perth runs a pay-as-you-go IT help desk for Perth small businesses and home offices. Call 08 6385 7940 or book online and a technician helps remotely at $125/hour or onsite at $205/hour, with a one-hour minimum and no call-out fee. You do not need a managed IT plan to use it.
- Call 08 6385 7940 or request a time on our booking page.
- Tell us what is going wrong and how many people or devices it affects.
- We connect remotely or arrange an onsite visit, depending on what the problem needs.
- We work through the issue and explain what we found and what we did.
Problems the help desk handles
- Email and Microsoft 365 issues
- Printers and scanners that won't print, scan or connect
- Wi-Fi and network faults
- Slow or crashing PCs
- Password resets and account lockouts
- Setting up new staff devices
| Help desk option | Rate | Minimum | Call-out fee |
|---|---|---|---|
| Remote help desk | $125/hour | One hour | None |
| Onsite help desk | $205/hour | One hour | None |
Many problems can be sorted by remote support. For a full breakdown, see our IT support cost guide, and check the suburbs we cover.
What is an IT help desk?
An IT help desk is the contact point for computer and network problems. You describe the issue and a technician diagnoses and fixes it. With Geeks IT Perth that happens remotely or onsite, by phone on 08 6385 7940 or through our booking page.
How do I contact the Geeks IT Perth help desk?
Call 08 6385 7940 or request a time through our booking page. Tell us what is happening and how many devices or staff are affected, and we will arrange remote help or an onsite visit.
How much does the IT help desk cost?
The Geeks IT Perth help desk charges $125/hour for remote help and $205/hour for onsite help, each with a one-hour minimum and no call-out fee.
Do I need a managed IT plan to use your help desk?
No. Geeks IT Perth offers its help desk pay-as-you-go: remote help at $125/hour or onsite help at $205/hour, one-hour minimum, no call-out fee. Managed IT plans suit businesses that want ongoing cover.
How managed IT support works with us
- Book an IT support consultation. Tell us about your business and how your team works.
- We review your current setup. We look at the devices your team uses and who holds admin access to your systems.
- We check your existing accounts. If you already use Microsoft 365 or Google Workspace, we check which users and licences are set up, who the administrators are, and how sign-in security and email authentication are configured.
- We bring everything under management. If your plan includes domain and DNS management, we move your domain and DNS records under our management. The services in your chosen plan are set up alongside your existing accounts.
- Your team uses the remote help desk. On plans that include the remote help desk, your team contacts the help desk when they need help and we assist remotely.
Do you offer managed IT support outside Perth?
No. Geeks IT Perth provides managed IT support for small businesses in Perth and its suburbs only. If your business is based in the Perth area, we can help with both onsite and remote support.
Can I get help without a plan?
Yes. Book pay-as-you-go help any time at $205/hour onsite or $125/hour remote, one-hour minimum, no call-out fee.
Is support onsite or remote?
Both. We visit businesses onsite across Perth and its suburbs, and we help remotely over a secure connection when the problem allows.
Do you support Microsoft 365?
Yes. Depending on the plan, managed IT can include Microsoft 365 or Google Workspace, and we also handle Microsoft 365 setup and business email problems for Perth businesses. If you already have a tenant, we review its users, licences, administrators and sign-in security before changing anything.
Business IT Challenges We Solve
Network Issues
Office WiFi dropping out? Slow network speeds? We'll optimize your network infrastructure and fix connectivity problems.
Security Concerns
Worried about data breaches or ransomware? We implement proper security — firewalls, backups, staff training.
Outdated Systems
Old computers holding your team back? We advise on upgrades and migrations to keep your business competitive.
Email Problems
Business email not working reliably? We set up professional email systems (Microsoft 365, Google Workspace, or hosted).
No Backups
Data loss would cripple your business? We implement reliable backup systems so you're never at risk.
No IT Expertise
Can't afford full-time IT staff? We provide expert support on-demand, so you only pay for what you need.
Business IT Solutions
Comprehensive technology services for Perth businesses
Business IT Services
Small Business IT Support in Perth: Two Ways to Work With Us
Some businesses want one monthly price for everything. Others just want a local technician they can call when something breaks. We do both, at the same published rates.
Pay-as-you-go IT support
No contract and no call-out fee. $205 per hour on-site or $125 per hour remote, including GST, one-hour minimum. Ideal for home-based businesses and small teams that need help a few times a year.
Managed IT plan
From $1,000 per month excluding GST for up to five users: remote support and a help desk for the whole team, Microsoft 365 or Google Workspace, website hosting and 24/7 security monitoring. No setup fee, no lock-in. Compare the costs.
Not sure which suits your business?
Book a call and we will look at how your business runs today and tell you which option makes sense.
Book a callCall 08 6385 7940Business IT Help Desk, Servers, Networks and Security
Help desk for your staff
Staff call, email or book a remote session and a Perth technician fixes the problem, usually without anyone leaving their desk. On a managed plan the business-hours help desk is included.
Server and NAS support
Windows Server and NAS file storage: shared folders, permissions, updates, backups and failing drives. When a server is due for replacement we plan the move to SharePoint, OneDrive or Google Drive.
Office network and WiFi
Business routers, firewalls, switches and WiFi access points set up so the whole office stays connected. See office network setup and WiFi installation.
Microsoft 365 and business email
New accounts, migrations, shared mailboxes, Teams and email that lands in the inbox. See Microsoft 365 and Google Workspace and email support.
Security and backups
Multi-factor authentication, patching, antivirus and tested backups, plus virus and malware removal when something gets through. See network security.
New office and new business setup
Internet on your side of the NBN box, router, WiFi, laptops, printers and accounts set up before your first day, so the team can start working straight away.
Talk to a Perth business IT technician
Tell us what is slowing your team down. We will come to your office or connect remotely, anywhere in the Perth metro area, seven days a week.
Book IT consultationCall 08 6385 7940What Perth customers say about business IT support
Verified Google reviews from businesses we support.
Michelle Smith
Thank you Harry and Raj. OMG when you run a business from home and need an IT specialist, these are the guys to call. Thank you for fixing my printer issues and explaining to me why I was facing these challenges. You will now always be my go to IT support.
Troy McQuilkin
Geeks Perth have absolutely saved the day and resolved our business IT issues. I couldn't be more grateful. So easy to deal with and understand and super efficient. Will absolutely be using them for all of our future IT needs. 1000% recommend.
Wicked Waste Office
Kavilash was very helpful and and came back twice. Very friendly
What small business IT support does Geeks IT Perth provide?
Geeks IT Perth provides small business IT support onsite across Perth and its suburbs at $205/hour, or remotely at $125/hour, with a one-hour minimum and no call-out fee. We set up and fix office networks, Microsoft 365 and Google Workspace, business email, printers, backups and security, and offer managed IT plans for ongoing support.
These are the jobs small businesses most often ask us to handle:
- Office network setup and fixes, including WiFi, routers, switches and dropouts
- Microsoft 365 or Google Workspace setup and user management, including adding accounts for new staff
- Network security, including firewalls and protecting staff devices
- Data backup setup and monitoring, so your files have a recent copy if a drive fails or something is deleted
- Printer setup and printer fixes, including shared office printers on the network
- Business email setup on your own domain
- Remote support, so staff can get help without waiting for a visit
Michelle, in a verified Google review: "when you run a business from home and need an IT specialist, these are the guys to call."
How much does small business IT support cost in Perth?
Geeks IT Perth charges $205/hour onsite or $125/hour remote, with a one-hour minimum and no call-out fee.
Hourly support suits a small business that needs occasional fixes, a one-off setup, or help with a home office. If you have ongoing users to look after, backups to keep running and security to maintain, a managed plan is usually the better fit. Plan details are listed in the managed IT plans section on this page.
For the full breakdown, see our IT support cost guide and pricing page.
Do you charge a call-out fee for business IT support in Perth?
No. Geeks IT Perth has no call-out fee. Onsite support is $205/hour and remote support is $125/hour, with a one-hour minimum.
Can you support our business remotely?
Yes. Many software, email, Microsoft 365 and account problems can be fixed remotely at $125/hour, with a one-hour minimum. Network and hardware issues usually need an onsite visit.
Should a small business choose hourly support or a managed IT plan?
Hourly support suits occasional fixes and one-off setups. A managed IT plan suits businesses with several users, backups to monitor and security to maintain on an ongoing basis.
Business IT Support FAQs
Related Services
Business IT Support Across Perth
We provide business IT support services across all Perth suburbs.
Managed IT Plans for Perth Businesses
One monthly price covering the whole technology footprint — Microsoft 365 or Google Workspace, your website and domain, email authentication, 24/7 security monitoring and a business-hours help desk. No setup fee and no lock-in contract.
What every plan covers
Microsoft 365 or Google Workspace
Licensing, setup, mailboxes, file storage and the day-to-day administration of both.
Website hosting and maintenance
Hosting, updates and monitoring, kept patched alongside everything else we run.
Domain registration and DNS
Renewals handled and DNS managed, so nobody has to remember when the domain expires.
DMARC email authentication
Stops criminals sending invoices that appear to come from your domain.
Managed EDR, ITDR and a 24/7 SOC
Endpoint and identity detection through Huntress, with analysts watching around the clock rather than alerts piling up in a console.
Basic SEO
The on-page and local search work that keeps you findable, handled alongside the hosting.
Remote help desk for the whole team
A business-hours help desk and remote resolution for every user on the plan.
On-site visits are charged separately. Managed plans cover remote support. When a job needs someone in the room, a Perth technician attends at our standard rate of $205 per hour on-site, or $125 per hour remote for ad-hoc work outside a plan. See the full 2026 cost guide.