You do not need a full‑time IT person on the books, but you *do* need someone who actually picks up the phone when your email dies or your computer refuses to talk to the printer.
Business IT support in Perth means having a local tech team on call without paying a full‑time wage. We handle everything from simple password resets through to full‑blown server dramas. We set new staff up with laptops, logins, and email, help you choose the right software for your business, and make sure your backups are not just “set up” but tested and working.
Most Perth businesses only call when something has already broken. The smarter ones jump on a maintenance plan so we can sort issues *before* they take the whole office down. We keep your software patched, monitor your systems, and check your backups every month. It works out cheaper than constant emergency call‑outs and saves everyone a lot of stress.
The average Perth office quietly loses hours of productivity every month per person thanks to tech headaches. Sluggish computers, printers throwing tantrums, Wi‑Fi dropping out, software that will not open the files you need. That is time you are paying people to wrestle with technology instead of doing their actual job. Solid IT support wins that time back and puts it where it belongs – into your business.
A brand‑new computer straight out of the box is pretty useless for work. It needs your programs installed, email and accounts configured, files moved across from the old machine, and all the settings tweaked so it actually behaves the way you like it.
We roll out new computers for Perth businesses all the time. We transfer your data from the old PC, install Microsoft 365 and any other software you rely on, join you to the company network, set up printers and scanners, and test everything before we head off. When we are done, the new machine is ready to earn its keep.
The worst time to deal with a new computer is when the old one has already carked it. The best time is *before* that happens, while the old box is still limping along and we can take our time to move everything properly. That way nothing important gets left behind.
Most people only realise how much lives on their old computer when they try to work on a fresh one. Browser bookmarks, saved passwords, email signatures, templates, custom software settings, and years of files piled on the desktop – it all matters. We bring that across so your new computer feels familiar, just a whole lot faster.
Your computer holds just about everything your Perth business needs to run – client lists, financials, years of documents, and thousands of photos and project files. What is the plan when the hard drive suddenly dies?
Too many Perth businesses are running on imaginary backups. They *think* they are covered, but they have never tested a restore. Or they are copying files to an external drive that sits right next to the computer, so if there is a fire, leak, theft, or power surge, both the PC and the “backup” are gone in one hit.
Good backups mean multiple copies in multiple places. One copy on an external drive in the office. Another copy safely stored in the cloud. Automated backups that run every night without anyone having to remember. Plus regular restore tests so we know we can actually bring your data back when it counts.
We also handle data transfers between machines. Old hard drive to new one, PC to Mac, or from a crashed system to a working device. We have recovered files from computers that have been dropped, soaked, overheated, and even crushed in transit. We cannot save everything every time, but we get more back than most people expect.
Your computer has everything. Client lists, financial records, years of work documents, thousands of photos. What happens when the hard drive dies?
Most Brisbane businesses don’t have real backups. They think they do, but they’ve never tested if the backup actually works. Or they’re backing up to an external drive that sits right next to the computer, so when the office floods or catches fire, both the computer and the backup are destroyed.
Good backups mean multiple copies in multiple places. One copy on an external drive in the office. Another copy in the cloud. Automatic backups that run every night without you having to remember. And regular tests to make sure we can actually restore your files when you need them.
We transfer data between computers, from old hard drives to new ones, from PCs to Macs, from crashed drives to working ones. We’ve recovered files from computers that got dropped, soaked, burned, and run over. Not always, but more often than you’d expect.
New phone, new tablet, new smart TV – they should all make life easier, but most Perth locals end up burning hours trying to wrangle email settings, apps, Wi‑Fi passwords, and connections to everything else in the house or office.
We handle device setup for Perth homes and businesses so you do not have to. New iPhone that needs email, contacts, and apps moved across? We can usually sort that in about 20 minutes. Fresh Android tablet for the team that needs access to company files and cloud storage? We will configure it securely. Smart TV that has to join your Wi‑Fi and log in to all your streaming services? We get it talking to your network and playing nicely with your other gear.
The fiddly bit is not just turning things on – it is making sure everything stays in sync. Your phone contacts should match what is on your computer. Your tablet should open the same files your laptop does. Your smart TV should join the network without dragging the rest of the Wi‑Fi to a crawl. We line all that up so it just works.
Perth businesses waste a huge amount of time on DIY device setup. A new staff member starts Monday and loses half the day trying to get work email on their phone. A rep gets a new tablet and cannot open the product catalogue. A manager upgrades their laptop and suddenly none of the passwords work. We fix all of this in a single visit so your team can get back to their actual jobs.
Email is the quiet workhorse of your business… right up until it stops working. Suddenly you cannot send quotes, messages are not coming in, everything is going to spam, or your phone inbox looks nothing like the one on your computer. Every one of those issues costs you money.
We set up and repair email on computers, phones, and tablets for businesses across Perth. We configure Outlook, Gmail, Apple Mail, and other clients so everything stays in sync. That way you see the same inbox, sent items, and folders whether you are at your desk, on the road, or working from home.
Email headaches we fix every day include: “My emails keep bouncing back.” “I cannot attach files over 10 MB.” “My sent emails are not saving anywhere.” “I am getting hammered by spam.” “Email works on my PC but not on my phone.” “I deleted something important and need it back.”
The most frustrating problems are the ones where email works fine for everyone else in the office except you. That usually means a stray setting has changed, your mail program is clinging to an old password, or your phone is trying to talk to the wrong server. We have seen these issues hundreds of times in Perth workplaces and know how to track them down quickly so you can get back to your inbox.
Computer stolen? Laptop smashed in a break‑in? When something goes missing or gets damaged, you need proper paperwork for your insurance claim that clearly shows what you lost and what it is worth.
We prepare insurance reports for Perth businesses that have had gear knocked off or damaged by theft, fire, flood, power surges, or accidents. We document what you owned, what it will cost to replace now, and what sort of data may have been stored on it. Insurers expect very specific details, and we know exactly what they are looking for.
A lot of claims get knocked back or cut down because the paperwork is too vague. Writing “a laptop” is not enough. They want the brand, exact model, age, specs, serials where possible, and realistic replacement cost. They want evidence you actually had the equipment. They want a professional assessment of the damage or loss.
We have helped Perth businesses recover thousands of dollars in approved insurance claims by providing clear, detailed documentation. We take photos, record serial numbers, list specs, and write reports in the sort of language insurance companies and assessors understand, giving your claim the best shot at being paid out properly.
Sometimes you do not need a full‑blown service call – you just need a quick answer from someone who knows what they are doing. “How do I do this in Excel?” “What is the easiest way to share big files?” “Should I upgrade to Windows 11 yet?”
We provide IT help for Perth businesses over the phone, via secure remote access, and on site. Quick questions get fast, straight answers. Bigger headaches turn into scheduled visits where we come out and fix things properly. Whether it is a two‑minute call or a two‑hour on‑site job, we are there when you need us.
The best IT support is the kind you barely notice. Your computers stay updated. Your backups run quietly in the background. Little issues get fixed before they turn into full‑blown dramas. You only need to call when something unusual happens – and when you do, you get a real person who picks up and helps, not a script in an overseas call centre.
Perth business owners tell us the same thing over and over: they just want their tech to work. They do not want to become IT experts. They do not want to sit on hold for hours. They want a local technician who understands their systems and fixes problems fast so they can get on with running the business. That is exactly what we do.
Pay‑as‑you‑go IT feels cheaper at the start, but it usually costs more in the long run. Every call is an emergency, every problem is a surprise, and every fix takes longer because we are starting cold each time.
Managed maintenance plans mean we look after your Perth business’s IT *before* it breaks. We update your software each month, keep an eye on your systems for warning signs, test your backups, clean up slow machines, and tighten your security. Because we already know your setup, when something does go wrong we can jump in and sort it much faster.
Most Perth clients on our maintenance plans end up calling us about half as often as those who just wing it. It is not that they never have issues – it is that we quietly catch and fix problems before anyone notices. That desktop that was about to die? We swapped the failing drive last week. That nasty security hole in the news? We patched it in the last round of updates.
A maintenance plan usually costs less than two emergency call‑outs a year. If you are ringing for urgent help more than twice a year, you are almost certainly better off on a plan. You will spend less over twelve months, have fewer nasty surprises, and enjoy a lot less stress about when the next IT disaster is going to hit.
A new phone or tablet should make life easier, but for most people it turns into a two‑day battle to get email working, move contacts across, and reinstall all the apps. In the end, plenty of Perth users give up and just use the new device for calls.
We set up mobiles and tablets properly for Perth businesses and home users. We transfer as much as possible from your old device, configure your email, contacts, and calendar, install the work apps you actually use, connect you to your company network or cloud storage, and set up security like PINs, fingerprint or face unlock. Before we leave, we walk you through how it all works so you feel confident using it.
A lot of Perth businesses buy new phones for their team and then wonder why no‑one uses them properly. Usually it is because nobody set them up right. Email is half‑configured, staff cannot reach the files they need, and key apps are missing. It is easier for everyone to just keep using their old handset. We fix that by doing the setup properly from the start.
When mobiles and tablets are correctly configured, your team can check email from anywhere, access documents on the go, take payments at markets or trade shows, jump on video calls, and actually use the technology you paid for to get more done.
Cash registers are pretty much museum pieces now. Modern Perth businesses run point‑of‑sale (POS) systems that track stock, process payments, manage staff, and churn out reports – but only if the system is installed and configured properly.
We install and configure POS systems for Perth retail shops, cafés, restaurants, and service businesses. We connect your POS to your payment provider, set up your products and pricing, configure tax and surcharges, train your staff, and test everything before you start trading on the new system.
Common POS dramas we fix include: “The receipt printer just stopped working.” “We cannot process card payments.” “The system is crawling.” “We need to add new products but do not know how.” “Our reports do not match what is hitting the bank.” “The touchscreen is not responding properly.”
The nastiest POS failures always seem to hit during your busiest times – Saturday arvo rush, morning coffee line, pre‑game crowds. When your payment system goes down then, every minute costs you sales. We provide urgent POS support for Perth businesses because we know exactly how expensive that downtime can be.
Printers are still the most annoying bit of tech in just about every Perth office. They behave perfectly until you have to print something important on a deadline. Then they jam, run out of ink, disappear from the network, or spit out pages with the formatting wrecked.
We set up printers so they actually work reliably. We connect them properly to your Wi‑Fi or wired network so everyone who needs to can print. We install the correct drivers on each computer, configure sensible defaults so documents print correctly the first time, and show you how to clear jams, change cartridges, and check basic status messages.
Printer problems we deal with every day include: “My computer cannot find the printer.” “It prints from one PC but not the others.” “Everything comes out with weird margins or the wrong orientation.” “It says it is out of ink even though we just changed the cartridge.” “The printer says it is offline and we cannot get it back.”
Most of these headaches start with a rushed or incorrect setup. Someone plugged it in, ran whatever software came in the box, clicked “Next” a few times, and hoped for the best. Then they wonder why it only works some of the time. A proper setup usually takes about half an hour and saves hours of swearing at the printer down the track.
You do not always need a technician in the building. A huge chunk of computer issues can be fixed remotely as long as you have the right tools and someone who knows what they are doing on the other end.
We provide remote IT support for businesses across the Perth metro area. You call, we securely connect to your computer over the internet, and we fix the problem while you watch. Software glitches, settings issues, email configuration, virus and malware removal, general troubleshooting – most of this can be handled remotely without anyone stepping into your office.
Remote support is faster and cheaper than waiting for an on‑site visit. You ring at 2 pm, we can often remote in by 2:15 pm, and in many cases have everything sorted by 2:30 pm. No travel time. No hanging around for someone to arrive. No needing to duck out of work to let a tech in. Just quick, practical fixes.
Some problems still need hands‑on work – broken hardware, dodgy network cabling, dead printers and the like. In those cases, we diagnose as much as we can remotely first so that when we do come out on site, we arrive with the right parts and can fix it in a single visit.
Smart TVs are basically computers with a big screen. They need to hook into your Wi‑Fi, log in to streaming services, stay updated, and play nicely with the rest of your gear. Most people in Perth only use a fraction of what their smart TV can do because the setup is confusing or half‑finished.
We set up smart TVs in Perth homes and businesses so they actually do what you bought them for. We connect them to your network, sign you into Netflix, Stan, Disney+, Kayo and the rest, tweak the picture and sound so it looks right in your room, hook up soundbars and extra devices, and show you how to use the remote without needing the manual.
Business smart TV setups are a bit different to home use. You might want the screen to show presentations, loop promo videos in reception, or run digital signage. You definitely do not want Netflix suggestions popping up in front of clients. We configure your business TVs for professional use so they display the right content without awkward surprises.
One of the most common smart TV complaints we hear is: “It was fine yesterday, now it says ‘No Internet Connection’.” Most of the time that means the Wi‑Fi password changed, the TV needs a firmware update, or something in the router settings has shifted. We track down the cause and usually have you back online in minutes.
New software often arrives with a long list of system requirements and a chunky manual, but not much real‑world guidance on how to make it play nicely with the rest of your systems.
We install and configure software for Perth businesses across a heap of industries. Microsoft 365 and Office, accounting packages, design tools, CRMs, point‑of‑sale software, and industry‑specific apps – we make sure everything installs correctly, activates properly, and integrates cleanly with your existing hardware and network.
Software issues we sort out daily include: “It will not install at all.” “It installs but refuses to open.” “It keeps asking for a product key and ours will not work.” “It works on one computer but not the others.” “We upgraded and now our old files will not open.” “It is painfully slow or keeps freezing.”
The tricky part of software rollout is not just clicking “Next” until it finishes. It is making sure the new program fits into the rest of your workflow. Your new accounting system needs to import data from the old one. Your design tools must talk to your printers and plotters. Your line‑of‑business software needs to access files on your server or in the cloud securely and reliably. We line all of that up so the software actually helps your Perth business instead of getting in the way.
You have invested in new software or new gear. Now the team actually needs to use it without feeling lost. The manual is massive, the online tutorials assume you already know the basics, and you just want someone to sit down and show you how to get real work done.
We provide practical, hands‑on tech training for Perth businesses. We teach your staff how to use new programs, new hardware, or new systems, focusing on what you use every day rather than every obscure feature hidden in the menus.
Good training is not someone talking at you for an hour. It is time on the keyboard with an expert right there to answer questions and step in when something goes wrong. We run sessions at your office, on your own equipment, using your real files and workflows. That way, what your team learns matches exactly what they will be doing once we walk out the door.
Most generic training tries to cover absolutely everything and ends up overwhelming people. You do not need to know every single feature. You need to know the handful of things you will do every single day – and how to do them quickly and confidently. We focus on those core tasks first, and we are there later when you are ready to dive into the more advanced sections.
